Mark Wells started in the Service Station Industry with Texaco Oil in 1978 as a lessee/dealer. The challenges and trials of operating a full service bay facility during the height of the oil embargo were instrumental in forming Mark’s concepts for training new retailers.
From 1982 to 1998, Mark was affiliated with Marathon Oil and operated multiple high volume gasoline, TBA and C-Store operations. During this time he honed his skills in operations and promotions to become one of the top volume retailers for Marathon. His management successes, business systems techniques, and promotional initiatives have been featured in numerous trade publications such as Super Service Station and Service Station Management. These management skills and contributions gained him a nomination as the Small Business Man of the Year for the State of Indiana in 1995.
Mark became affiliated with LJT Management Services in 1991 as an contract consultant and trainer. In 1998, Mark was named Executive Vice President of LJT Management.
In August of 2004, Mark became president of LJT Management.
Because of his extensive personal experiences in hands-on service station and convenience store management, he has been able to share his perspectives and experiences with thousands of retailers, operators, and employees in numerous training environments. His innovative station level promotions as well as employee incentive and commission programs have been taught and implemented at sites nationwide. He has been a developer and facilitator of various retailer training programs for numerous major Oil companies including Marathon, Amoco, BP, Texaco, Shell, and Chevron. He is also a major developer of LJT Management’s cashier training programs which includes both classroom and web based training.
Mark is consistently active within the service station communities as an on-site consultant for existing as well as new facilities, convenience stores, car washes, and quick service restaurants. His entrepreneurial approach to service station and convenience store management enables him to build attainable business plans as well as successful operational systems for new and existing locations.
Mark believes that in order to consistently meet the customers’ ever growing expectations, and to succeed in the very challenging retail oil industry it is imperative that operators continually seek to expand their knowledge of industry business trends, accept new and exciting retailing ideas, and strive to improve employee customer service skills with the ultimate goal being increased gross profits.